e!Sankey Support Service

You can purchase e!Sankey as a software subscription, single-user license or floating license:

• Software subscriptions
  The software subscription is billed annually and can be cancelled at any time. It includes all updates even beyond the version level.
   
• Single user licenses
  With a single-user license, you can only install and use e!Sankey on as many PCs as you have purchased a license for. The single-user licenses are permanent and include all updates within one version level.
   
• Floating licenses
  Using a floating license (or concurrent license) you can install e!Sankey on an unlimited number of PCs, but only a certain number of users can work with e!Sankey simultaneously. To manage this, a Windows service provided by us will be installed on one of your servers. Our floating licenses are permanent and include all updates within one version level.

We offer e!Sankey in three different versions: e!Sankey basic, e!Sankey pro and e!Sankey calc. You find a feature comparison here.

e!Sankey local installation:
Windows 8.1 or higher, Microsoft .NET 4.8 Framework must be installed, working memory at least 1 GB RAM, 250 MB free disk space. Live Links (in e!Sankey pro & e!Sankey calc) require Microsoft Excel 2016 or higher.

e!Sankey floating service:
Operating system: Windows 8.1 (respectively Windows Server 2008 R2) or newer, Microsoft .NET 4.6 Framework must be installed. 10 MB of free hard disk space. 1 GB RAM.

You can only activate our software subscriptions and single-user licences on as many PCs as you have purchased licences for.

Of course, you can deactivate your e!Sankey licence on your current PC and activate it on a new PC. To do this, simply use the licence management via the help menu in e!Sankey.

Yes, e!Sankey is also available as a floating licence. With the help of a floating licence you can install e!Sankey on an unlimited number of PCs, but only a certain number of users can start the software at the same time. To do this, a Windows service provided by us is installed on one of your servers.

If you or your IT department would like to test this in advance, simply contact us.

e!Sankey is only available for Windows computers. Some of our customers use e!Sankey on a Mac via a virtual machine (e.g. parallels).

Of course, you can start with e!Sankey basic, for example, and upgrade to a higher version later for the difference. Just get in touch with us.

With the e!Sankey single-user and floating licences, all updates within a version level are free of charge.

With our e!Sankey software subscriptions, all updates are free of charge and you always receive the latest version.

Yes, we offer special discounts when updating existing licences to a newer version. Just get in touch with us.

Of course, we also offer multiple licences at reduced prices for all licence types.

Simply select a number of licences in the shop and the price will be adjusted automatically.

Yes for universities and students we offer special discounts as well as classroom licences. Simply contact us if you are interested.

Paypal, credit card, bank transfer (prepayment), giropay (online bank transfer), cheque (prepayment), purchase on account (only within the EU).

The software is delivered electronically without exception. You will receive a download link, licence key and installation instructions by e-mail.

With immediate payment (credit card, PayPal or Giropay), the software is delivered immediately and you can start using it straight away.

When ordering on account, the order must first be released by us, this usually happens on the same day.

For all other payment methods, the software will be delivered after receipt of payment.

Yes, after you have selected the right version and licence type for you and have been redirected to the shopping cart, you can save it as an offer.

You can find further information here: > How to get a price quotation

Yes, you can enter both an internal order number and another reference in the shopping basket, which will then appear on the invoice.

You can find further information here: > How to get a price quotation

Yes, we offer special conditions for resellers. They have to register in our online shop. After activation, you can generate offers and place orders for your customers. A corresponding reseller discount is granted automatically.

You can find further information here: > e!Sankey Reseller Hints