Umberto Customer service

Sarah Rügamer

Sarah Rügamer

Please inquire by e-mail


Support and Updates for Umberto

Support Service Umberto

Get the most out of Umberto's continuous development by receiving regular updates and taking advantage of our other helpful support offers:

Would you like to discuss how you can receive the most recent Umberto version or the best possible support?

Contact us now

Umberto Support Service

Customers with an active Umberto Maintenance and Support Service contract enjoy besides Basis Support additional advantages:

  • Allowance to get all updates
    This ensures that you are technologically up-to-date. Updates include software updates as well as LCI database updates (if used in Umberto).

  • Usage of the latest features
    We continuously try to realize our customer's requests. With every new release we improve the usability of Umberto.

  • Modeling support
    We answer more than just your technical questions. With the Support Service you will also receive 'Modeling Credits'. These can be used, if you like an expert opinion how to set up and model your project. Either by phone or e-Mail, we will answer your questions within the 24 hours (on weekdays).

  • Technical Support
    Of course we are available if you should ever have the occasion to call for technical support. Either by phone or e-Mail, we will also answer your questions within the 24 hours (on weekdays).

  • 10 % discount on Umberto software trainings
    Our software trainings give practical tips and tricks for working with Umberto. Visit our training website for details on the training content and dates for the next trainings.

Umberto customers value the fast and reliable support which we offer. You are an Umberto customer and would like to get or reactivate the Maintenence and Support Service?

Umberto Basis Support

Umberto FAQ

The Umberto FAQ section offers answers to the most frequently asked questions regarding all Umberto software versions. Whether you need information on system requirements, have questions about the data import for old project files, or just want to know how Umberto got its name – you'll find everything right here.

my.Umberto forum

The my.Umberto forum offers the opportunity to get in touch with other Umberto users as well as our staff. If you have any questions about the software, would like to share some useful tips, or are looking for answers to a very specific question – then my.Umberto forum is the right place for you.

Umberto manual and tutorial

You can find detailed information on technical issues and other topics in our handbook. From questions about installation, to the first modeling steps, to process specifications – this is the place to go to find out more. In addition, our tutorial offers a great step-by-step introduction on how to use the software.

Umberto help desk

If you can't find any answers in either our handbook, the my.Umberto forum, or the FAQs feel free to contact our help desk for more information. We'll do our best to quickly respond and get you the answers you need.

Our support services are a sustainable way to boost your productivity

All Umberto updates at a glance

In our „release notes“you can find detailed information about the latest updates as well as a description where to find new features. In order to view them, please click on your respective Umberto version on the right-hand side. You would like to receive this information via e-Mail in order not to miss any update?

Umberto user Martin Schottler says:

Umberto user Martin Schottler says:

"The Umberto models I present to my clients leave a lasting impression long after I have left the room. I have been using Umberto for over 15 years."

Dr. Martin Schottler, Consultant for process engineering, Averem Verfahrenstechnik, Germany

Everything starts with good advice

Everything starts with good advice

Personal contact, open communication channels, and dependable service: that's how we like to work with you. Our goal is to support your project based on the priorities you've set to reach the best possible outcome – together.

ifu Expert News

Monthly whitepaper, best practice examples etc. on sustainable production