Support and Updates for Umberto
Get the most out of Umberto's continuous development by receiving regular updates and taking advantage of our other helpful support offers:
- Umberto Basis Support - for all Umberto users
- Umberto Support Service - for Umberto users with a service contract
- Umberto Updates - for all Umberto versions
Would you like to discuss how you can receive the most recent Umberto version or the best possible support?
Umberto Support Service
Customers with an active Umberto Maintenance and Support Service contract enjoy besides Basis Support additional advantages:
- Allowance to get all updates
This ensures that you are technologically up-to-date. Updates include software updates as well as LCI database updates (if used in Umberto).
- Usage of the latest features
We continuously try to realize our customer's requests. With every new release we improve the usability of Umberto.
- Modeling support
We answer more than just your technical questions. With the Support Service you will also receive 'Modeling Credits'. These can be used, if you like an expert opinion how to set up and model your project. Either by phone or e-Mail, we will answer your questions within the 24 hours (on weekdays).
- Technical Support
Of course we are available if you should ever have the occasion to call for technical support. Either by phone or e-Mail, we will also answer your questions within the 24 hours (on weekdays).
- 10 % discount on Umberto software trainings
Our software trainings give practical tips and tricks for working with Umberto. Visit our training website for details on the training content and dates for the next trainings.
Umberto customers value the fast and reliable support which we offer. You are an Umberto customer and would like to get or reactivate the Maintenance and Support Service?
Umberto Basis Support
The Umberto FAQ section offers answers to the most frequently asked questions regarding all Umberto software versions. Whether you need information on system requirements, have questions about the data import for old project files, or just want to know how Umberto got its name – you'll find everything right here.
The my.Umberto forum offers the opportunity to get in touch with other Umberto users as well as our staff. If you have any questions about the software, would like to share some useful tips, or are looking for answers to a very specific question – then my.Umberto forum is the right place for you.
Umberto manual and tutorial
You can find detailed information on technical issues and other topics in our handbook. From questions about installation, to the first modeling steps, to process specifications – this is the place to go to find out more. In addition, our tutorial offers a great step-by-step introduction on how to use the software.
Umberto help desk
If you can't find any answers in either our handbook, the my.Umberto forum, or the FAQs feel free to contact our help desk for more information. We'll do our best to quickly respond and get you the answers you need.
Our support services are a sustainable way to boost your productivity
All Umberto updates at a glance
In our „release notes“you can find detailed information about the latest updates as well as a description where to find new features. In order to view them, please click on your respective Umberto version on the right-hand side.
You would like to receive this information via e-Mail in order not to miss any update?