e!Sankey Software for Sankey diagrams
e!Sankey Support

e!Sankey Support

Support for e!Sankey Users

We find it important that you are able to get assistance when working with e!Sankey. Here are the different channels for you to get support:

Support for e!Sankey

Jan Schnakenberg

Jan Schnakenberg



Support and Service for e!Sankey

Should you encounter technical problems with the software, the staff of the e!Sankey Help Desk will be ready assist you. Users who have subscribed to the Maintenance and Service Support can also contact our help desk by telephone.

If you have any questions regarding Sankey diagrams or their application, or if you just want to find out how to make your Sankey diagrams look even better ... don't hesitate: talk to us!

e!Sankey Forum

e!Sankey Forum

The e!Sankey forum is where users can find interesting hints, product news and answers to all questions around e!Sankey. We also use this forum to provide support to our users, offer an additional contact option to our customers, and encourage discussions within the e!Sankey user community. go to e!Sankey Forum

go to e!Sankey Forum
e!SAnkey FAQ

Frequently Asked Questions (FAQ)

In our Frequently Asked Questions (FAQ) section you can browse for answers to the most commonly asked questions. You can search the FAQ for a keyword or group the questions by categories. The FAQ section is currently being revised and will be back shortly.

"You have a great product and very good service"

e!Sankey Tutorial Videos

The tutorial videos on the e!Sankey YouTube channel will help you learn the most important functions of the software. The videos are only 2-3 minutes each, video on Live Link to Microsoft Excel is 10 mins.

The main windows in e!Sankey


In the video you will get an introduction of the main elements (windows) of e!Sankey: the drawing are of the Editor, the Properties dialog, the the Entries window, and the Controller.

First Steps: Drawing a Sankey diagram in e!Sankey


This video will show you the first basic steps to draw a Sankey diagram in e!Sankey. You learn how to place process symbols and draw an arrow between them. Then you can add a flow in the Sankey arrow and specify a flow quantity. These basic steps are all you need to remember to draw Sankey diagams.

Arrow points, waypoints and arrow routing


Learn about the arrow points and waypoints for Sankey arrows and how they can be used to determine the routing of arrows in the diagrams made with e!Sankey.

Connectivity: how arrows connect to processes


This video explains how arrows behave, when processes they connect to are moved in the Sankey diagram. The 'Connectivity' setting in the process properties determine to which side of the process (left, top, right, bottom) the arrow connects to. By default it is set to 'Free', and the arrow will just the shortest routing. As you choose another setting for connectivity in e!Sankey, the arrow is forced to attach to a process on a specific side.

e!Sankey Live Link to Microsoft Excel - Part 1

This video will show you how to link to cells in a Microsoft Excel worksheet and feed a Sankey diagrams with data.

e!Sankey Live Link to Microsoft Excel - Part 2

In this sequel to the Live Link video Part 1 we demonstrate how to update an e!Sankey diagram with data series from different years using Excel functions.

ifu Expert News

Monthly whitepaper, best practice examples etc. on sustainable production